Wednesday, May 6, 2020
Mis Case Study in Chemical Industry free essay sample
Central to the modern world economy, it converts raw materials into different products like oil, natural gas, air, water, metals and minerals. Philippine Sinter Corporation has a high responsibility to produce sintered ore with excellent quality and in the required quantity. In coping with the recent high steel demand in the world, PSC guarantees a stable supply to customers based on strong competitiveness. Philippine Sinter Corporation started its operation in year 1977 and since that time it has continuously operated and has accumulated a production record of 125 million tons in 2008. During PSCââ¬â¢s long history, enormous kinds of activities have been carried out to make progress in both operation and administrative fields. Ever since, PSC is playing the important role as processing company supplying sintered ore for JFE steel. In responding to the high steel demand recently, PSC is continuing to enhance its performance in both production and quality in order to pursue much higher productivity of JFE Steel blast furnaces. 1. 2 PLANNING SYSTEM CORPORATE PLANNING MANAGER IMPLEMENTATION Implementation is an essential part of the corporate planning process, and organizations that develop corporate plans must expect to include a process for applying or implementing the plan. The specific implementation process can vary from organization to organization, the manager must be dependent largely on the details of the actual strategic plan, but some basic steps can assist in the process and ensure that implementation is successful and the strategic plan is effective. Implementation, in essence, pulls a plan apart and diffuses it throughout an organization. Every unit within the organization which is involved must then accept the plan, agree to its direction, and implement specific actions. In order to effectively and efficiently implement a plan, all individuals involved in its implementation must function as a whole or the plan is destined for failure. MONITORING The Corporate Planning Manager must monitor the implementation of the Strategic Policies of the Ministry based on the strengths, weaknesses, current and future environment of the company. Monitoring is a continuous management function that aims primarily at providing programme managers and key stakeholders with regular feedback and early indications of progress or lack thereof in the achievement of intended results. Monitoring tracks the actual performance against what was planned or expected according to pre-determined standards. It generally involves collecting and analysing data on programme processes and results and recommending corrective measures. CAMPAIGN STRATEGY The Campaign Strategy is the road map for the campaign. It ensures that all campaign activities work to achieve the campaigns overall objectives; it is also the reference point for evaluating the progress and success of the campaign. Having a Campaign Strategy is also effective for communicating plans to other stakeholders, including fundraisers and other financial decision-makers, in order to gain their participation and support. The purpose of strategic or long-range planning is to assist an organization in establishing priorities and to better serve the needs of its constituency. A strategic plan must be flexible and practical and yet serve as a guide to implementing programs, evaluating how these programs are doing, and making adjustments when necessary. A strategic plan must reflect the thoughts, feelings, ideas, and wants of the developers and mold them along with the organizations purpose, mission, and regulations into an integrated document. The development of a plan requires much probing, discussion, and examination of the views of the leaders who are responsible for the plans preparation. However, more often than not, the development of the plan is less complicated than is the implementation. PRODUCTION PLANNING The production planner will help determine the sequence and schedule of a companys fabrication, assembly, and installation process. To do so, he confers with other department staff members and supervisors while viewing time estimates with the fabrication and assembly workers who will be actually performing the work. The production planner will analyze detailed specifications of a project to help determine the human resource requirements and exact manufacturing processes that will be needed to complete it. This involves performing mathematical calculations to check on the material data requirements of the production plant as well as analyzing how many crew members will be needed to keep the project on schedule. ANNUAL OPERATING PLAN The annual operating planner is the one who identify, communicate, and monitor the progress on key priorities for the year that advance the strategic plan. They establish clear expectation and keep it as simple as possible and refer to it often, annual operating plan uses as a basis for conversation on strategy, accountabilities, agreements and celebrations. Ensures that program and services offered by the organization contribute to the organizationââ¬â¢s mission and reflect the priorities of the board. QUALITY PLANNING Quality planning is an essential part of the corporate planning process, it increases the productivity, increases the cost effectiveness and decreases the cost of risk through less rework. Planning the quality of the product may give the customer what they wanted in a certain product. They are the one to carry out quality planning functions, assuring that vendor procedures, product, and data will comply with applicable specifications and customer expectations and they are the one who evaluate inspection reports and assist in the development of remedial action plan to ensure conformance or specification. 1. 4 PRODUCTION SYSTEM QUALITY AND COST CONTROL Production management also includes quality and cost control. Quality and Cost Control are given a lot of importance in todays competitive world. Customers all over the world want good-quality products at cheapest prices. To satisfy this demand of consumers, the production manager must continuously improve the quality of his products. Along with this, he must also take essential steps to reduce the cost of his products. INVENTORY CONTROL Production management also includes inventory control. The production manager must monitor the level of inventories. There must be neither over stocking nor under stocking of inventories. If there is an overstocking, then the working capital will be blocked, and the materials may be spoiled, wasted or misused. If there is an under stocking, then production will not take place as per schedule, and deliveries will be affected. SELECTION OF PRODUCT AND DESIGN Production management first selects the right product for production. Then it selects the right design for the product. Care must be taken while selecting the product and design because the survival and success of the company depend on it. The product must be selected only after detailed evaluation of all the other alternative products. After selecting the right product, the right design must be selected. The design must be according to the customers requirements. It must give the customers maximum value at the lowest cost. So, production management must use techniques such as value engineering and value analysis. SELECTION OF PRODUCTION PROCESS Production management must select the right production process. They must decide about the type of technology, machines, material handling system, etc. SELECTING RIGHT PRODUCTION CAPACITY Production management must select the right production capacity to match the demand for the product. This is because more or less capacity will create problems. The production manager must plan the capacity for both short and long terms production. He must use break-even analysis for capacity planning. PRODUCT DEVELOPMENT A Product Development Manager specializes in the development and planning. They are responsible for finding opportunities in the marketing of consumer products, consumer services, hospital and medical services, and public service programs. Persons involved in product development must have skills and understanding in marketing research, sales forecasting, and promotional planning. Their mission is to successful take a product from concept to commercialization. . 5 MARKETING SYSTEM MARKET RESEARCH Marketing managers need to have a good knowledge of the customer. This means building up an accurate picture using the resources that are available. It is important to take personal opinion out of as many decisions as possible ââ¬â you probably dont think in the same way as a typical customer. Information can be gathered from qu estionnaires, focus groups, the internet, interviews, buying habits and many more sources, but its important that the information is examined in a scientific way using proper statistical methods. Gut feel can only take your business so far. MARKET STRATEGY The marketing plan should provide direction for all relevant members of the organization and should be referred to and updated throughout the year. The main reason for the marketing plan is that it provides a structured approach that forces the marketing manager to consider all the relevant elements of the planning process which might be missed if a more rushed approach is adopted. Develop a good marketing plan is essential to the success of any usiness because you need to get everyone focused on the same issues and this is what you plan to do. You need to plan your business and its goals for change. Through market strategy the benefits like providing direction for all your marketing effort, Helps define specific tasks, Helps to identify prerequisites to planned activities, Can give you insight into new markets that may have previously been overlooked, Enables you to create clear guidelines for evaluating the effectiveness of different marketing methods and it can help raising finance for capital expenditure. ANALYZE MARKET TRENDS The marketing manager must analyze the market trend which presents what you know about the size and growth trends of your market, what you face in terms of competition, and what critical issues will affect your ability to sell your products for better or worse. It needs to know your customer description, how customers divide into market segments and the size of your market and the growth trends you see. PRICING Pricing is an important aspect of Marketing. That is why organizations formulate pricing policies and strategies to fix the price of their products. Pricing affect the sales as well as the profit of the company, so it is an important task of the marketing manager. It is a factor which determines the acceptance of the product in the market thereby it determines the future of the product in the market. The first step in pricing is to determine the base price of the product, which includes the decision on pricing objectives. ADVERTISING/ PROMOTION The marketing manager is the one who is responsible for the promotion of their products. Advertising is for everybody including kids, young and old. It is done using various media types, with different techniques and methods most suited. By promoting products, it is the best way to communicate to the customers like advertising, it helps informs the customers about the brands available in the market and the variety of products useful to them. Through promotion it helps increasing sales, helps producers or the companies to know their competitors and plan accordingly to meet up the level of competition, helps making people aware of the new product so that the consumers come and try the product and the demand for the product keeps on coming with the help of advertising and demand and supply become a never ending process. DELIVERY Marketing managers must meet the deadlines they have set for keeping the faith of their customers and it enhances the companyââ¬â¢s reputation. If there are unexpected delays, they must notify their customers so they are clear about the problem and when they can expect the rescheduled delivery. Make sure you have enough stock to meet your orders, take into account any possible delays in manufacturing or distribution before you accept payments and they must give a delivery date. 1. 3 FINANCE SYSTEM EMPLOYEES FINANCE MANAGER RAISING OF FUNDS In order to meet the obligation of the business it is important to have enough cash and liquidity. A firm can raise funds by the way of equity and debt. It is the responsibility of a financial manager to decide the ratio between debt and equity. It is important to maintain a good balance between equity and debt. PROFIT PLANNING Profit earning is one of the prime functions of any business organization. Profit earning is important for survival and sustenance of any organization. Profit planning refers to proper usage of the profit generated by the firm. Profit arises due to many factors such as pricing, industry competition, state of the economy, mechanism of demand and supply, cost and output. A healthy mix of variable and fixed factors of production can lead to an increase in the profitability of the firm. Fixed costs are incurred by the use of fixed factors of production such as land and machinery. In order to maintain a tandem it is important to continuously value the depreciation cost of fixed cost of production. An opportunity cost must be calculated in order to replace those factors of production which has gone thrown wear and tear. If this is not noted then these fixed cost can cause huge fluctuations in profit. BUDGET ALLOCATION Once the funds are raised through different channels the next important function is to allocate the funds. The funds should be allocated in such a manner that they are optimally used. In order to allocate funds in the best possible manner the following point must be considered. The size of the firm and its growth capability Status of assets whether they are long term or short term Mode by which the funds are raised. These financial decisions directly and indirectly influence other managerial activities. Hence formation of a good asset mix and proper allocation of funds is one of the most important activities. PAYROLL The finance manager is the one who is responsible in payroll system. It is the sum of all financial records of salaries for an employee, wages, bonuses and deductions. In accounting, payroll refers to the amount paid to employees for services they provided during a certain period of time. Payroll plays a major role in a company for several reasons. Payroll system is crucial because payroll and payroll taxes considerably affect the net income of most companies and they are subject to laws and regulations. Payroll is a critical department as employees are responsive to payroll errors and irregularities: good employee morale requires payroll to be paid timely and accurately. The primary mission of the payroll department is to ensure that all employees are paid accurately and timely with the correct withholdings and deductions, and to ensure the withholdings and deductions are remitted in a timely manner. This includes salary payments, tax withholdings, and deductions from a paycheck. 1. 0 MIS ON CHEMICAL INDUSTRY 1. 1 HUMAN RESOURCE 1. 4 PRODUCTION EMPLOYEEââ¬â¢S B . 2 PLANNING 1. 5 MARKETING EMPLOYEEââ¬â¢S A SUPPLIER 1. 1 HUMAN RESOURCE HR is responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee counselling. Recruit and select suitable employees into the designated Business Unit, Ensure all recruitment positions have an up-to-date job description and are evaluat ed accordingly, and ensure all new employees recruited receive the relevant pre-employment documentation. Ensure all employees receive an induction into the organization. . 2 PLANNING Corporate planning is defined as the process of drawing up detailed action plans in order to achieve the aims and objectives of an organization. It takes into account organizational resources and the environment within which a company operates. Corporate planning is the responsibility of senior management, and there should be a structured approach to achieving objectives and implementing corporate strategy. Good corporate planning and budgeting should reduce the cost of the overall budgeting process and the time taken to complete the budgeting cycle, as well as improve both data integrity and security. Corporate planning should also take into account corporate or enterprise objectives, structures, and functions. Results and performance solutions are built into a corporate business structure, to record actual business data based on resulting value, capital worth, and performance costs. Corporate planning should assess, monitor, and prioritize liabilities, focus on profitable opportunities, and involve regular reassessment of the companyââ¬â¢s business practices. It also helps to locate all of a companyââ¬â¢s concerns, such as money, products, employees, systems, and customers, under one roof. 1. FINANCE A financial manager is a person who takes care of all the important financial functions of an organization. The person in charge should maintain a far sightedness in order to ensure that the funds are utilized in the most efficient manner. His actions directly affect the Profitability, growth and goodwill of the firm. Financial managers play an increasingly important role in me rgers and consolidations, and in global expansion and related financing. These areas require extensive, specialized knowledge on the part of the financial manager to reduce risks and maximize profit. Financial managers increasingly are hired on a temporary basis to advise senior managers on these and other matters. In fact, some small firms contract out all accounting and financial functions to companies that provide these services. The role of the financial manager, particularly in business, is changing in response to technological advances that have significantly reduced the amount of time it takes to produce financial reports. Financial managers now perform more data analysis and use it to offer senior managers ideas on how to maximize profits. They often work on teams, acting as business advisors to top management. Financial managers need to keep abreast of the latest computer technology in order to increase the efficiency of their firms financial operations. Finance departments are always under pressure, the more so in a climate of economic uncertainty. Increasing accountability and shorter budgeting cycles result in Organizations seeking new ways to manage the budgeting process and developing solutions that meet the exact needs of their clients as well as match their own business attributes. . 4 PRODUCTION The production manager forms a very important and defining part of the organization structure of an engineering company. The responsibilities of a production manager are forecasting the requirements of the production in order to achieve the production target, making most efficient utilization of the available sources for production, minimizing ââ¬Ëthroughput timeââ¬â¢ and ââ¬Ëwork in process inventoryââ¬â¢. This can be achieved by systematic production planning and also by very efficient execution of the plans. One of the most important responsibility of a production manager deals with reducing material handling cost, which generally is achieved by the use of efficient material handling system and also by using plant layouts which must be developed in a proper or correct way, reducing the quality cost with the help of analysis of non conformances on periodic basis and also by following suitable actions (both corrective and preventive), building team spirit among the workmen and also motivating by means of personal involvement. This task of motivation can also be achieved by designing and implementing suitable financial incentive schemes, to device accurate methodology involving method study of manufacturing, along with the other engineering economic principles, improving the productivity level of the workers on continuous basis by workmenââ¬â¢s training and by bringing into use the standards of the performance derived from work measurement studies etc. 1. 5 MARKETING A marketing manager performs many duties aimed at developing and implementing the long- and short-term marketing strategies of his employer. The broad scope of this task requires him to interact heavily with various departments of his firm, including research and development, manufacturing, supply chain, sales and, in some industries, legal and compliance. Depending on the size of his organization, a marketing manager may also oversee a team of junior marketing professionals marketing manager is the development of her employerââ¬â¢s brand. Consisting of visuals, such as a logo, and sometimes sounds, such as music used in a television or radio advertisement, a brand is the image that comes to mind when customers think of company. Although each of a firmââ¬â¢s products and services may be branded, there is typically a corporate brand that encompasses the entire organization. Partnering with senior management, a marketing manage creates a brand that aligns with the organizationââ¬â¢s mission statement. She then directs internal or external media relations and advertising professionals in the implementation of that brand, producing press releases, commercials and other promotional material. Marketing manager performs a multitude of research aimed at ensuring the firmââ¬â¢s foothold in the industry. He may perform customer research by implementing surveys and hosting focus groups. He may also analyze the advertising activities and sales performance of competitors. In addition, he may assess the state of the economy as it relates to the firmââ¬â¢s industry. Once this research has been compiled, a marketing manager creates various reports based upon his findings. Manager represents his employer in the media. He grants interviews in an effort to promote new products, services or initiatives 1. 1 HUMAN RESOURCE SYSTEM Employees HUMAN RESOURCE PERSONNEL SCOUTING The Human Resources Officer is responsible and accountable for tasks including, but not limited to: Coordinate the administration of the Recruitment and Selection processes, working in conjunction with the Human Resources Coordinator to assist in all facets of the recruitment and selection process, Administer and coordinate Councils Induction program. Facilitate new employee information and maintenance to the Payroll Unit. Assist with the administration and maintenance of the staff performance review process. In conjunction with other members of the HR Unit provide advice on the interpretation of HR Policies, procedures, guidelines and employee relations issues to staff and management. Coordinate the annual Staff Recognition Award in conjunction with the Human Resources Coordinator develop and maintain a centralised position description data base for all WCC positions. Maintain human resource data bases to ensure correct recording of all staff and employment related information as required Assist with preparation of HR metric data reports as required. Coordinate and maintain the Human Resources personnel filing systems. Assist the Human Resources Services Coordinator with the administration of HR systems and process as required. Support the use of Electronic Records Management and Customer Request systems used by the HR Unit. Develop and maintain a sound working knowledge of Councilââ¬â¢s Human Resources Information Systems (HRMIS) EVALUATION Employee evaluation is an important tool for businesses and benefits the employer and employee. The human resources department plays a critical role in ensuring that evaluations are done effectively and that the knowledge gained is used to aid in employee development, as well as in HR processes, including recruitment and training. HR departments that effectively design, implement, manage and improve employee evaluation processes can have a measurable impact on the companies they serve. Every evaluation process requires administration, which includes forms, policies and procedures communicated to employees and their managers. An important part of these systems includes the rating system that will be used to evaluate employee performance. MONITORING . HR departments need to continually monitor the evaluation system to ensure that it is meeting the needs of employees, managers and the organization as a whole. Human Resources is not just a function to bring fun to the organization. Human Resources set the standards expected from managers and employees. They do not like it, but Human Resources have to monitor the performance of employees, as HR is co-responsible for the increasing productivity of the organization. You can believe it or not. Human Resources are responsible for setting the employee monitoring policy in the organization as the managers and employees know the limits of their monitoring. The employees should always know, they can be monitored and the organization has the right to focus on specific employees when in doubts of the proper usage of the working time. Human Resources have to set the monitoring policy as it is responsible for the compliance of the monitoring policy with the law. Each country sets its own rules for the monitoring of employees and the monitoring policy can be extremely difficult to implement. The employees can complain about the existence of the employee monitoring policy and the organization has to be extremely sure about the compliance. The monitoring policy has to be straightforward, as the managers understand their own managerial responsibility and the responsibility of Human Resources. The employees have to understand, what kind of the behavior can be monitored and what is the appeal procedure in case of any action. CAREER PATHING The process used by an employee to chart a course within an organization for his or her career path and career development. Career pathing involves understanding what knowledge, skills, personal characteristics, and experience are required for an employee to progress his or her career laterally, or through access to promotions and / or departmental transfers. Career pathing requires an employee to take an honest look at his or her career goals, skills, needed knowledge, experience, and personal characteristics. Career pathing requires the employee to make a plan to obtain what is necessary in each of these areas to carry out his or her career path. With a written career path plan, the employee can approach Human Resources and his or her supervisor for assistance in making the plan happen. In organizations that have a formal process for career pathing in place, such as performance development planning (PDP), the employee receives some support and assistance in his or her efforts to develop a career path. The performance appraisal, in some organizations, is also an opportunity for career pathing. Career pathing is also perceived, in organizations with a formal process, as having institutional support. Here is more career path information. You will find out how an employee can seek assistance in career path development and how organizations can support employees in their efforts to develop and pursue a career path. EMPLOYEE DATA MAINTENANCE As a HR manager, it plays a critical role in maintaining employeesââ¬â¢ information in the database. You may also be responsible for assisting them in maintaining their own information in the database. Access to this information is based on your role and determines what information you can view and update in the system. Managerââ¬â¢s Self Service (MSS) is a tool to maintain employeesââ¬â¢ position and salary information. Access to this system is granted to managers, payroll coordinators and time keepers. Time keepers, payroll coordinators, and managers will be able to access hourly employees working time information within the Team section of MSS. They will be able to approve, review, modify, or enter time sheets for hourly employees through MSS. Managers and payroll coordinators will be able to hire faculty and temporary employees, including non-compensated affiliates, and initiate employee personnel actions such as promotion, transfers, and terminations. They will be able to view their units organizational chart and export their charts to PDF or PowerPoint formats. They will be able to view all position information including cost distribution, employee group and compensation. MIS CASE STUDY IN CHEMICAL INDUSTRY QUESTIONNAIRE 1. What are the advantages of each business unit having its own MIS department? What are the disadvantages? Advantages Management information systems have changed the dynamics of running businesses efficiently. Decentralization is one of the biggest advantages, it allows monitoring of operations at low levels and frees up resources for departmental managers to devote time to strategic activities. Coordination of specialized projects and activities is much better and decision makers in the organization are aware of issues and problems in all departments. Another advantage of MIS is that it minimizes information overload, which can be quite common with conventional businesses in the modern era. Better Planning and Control MIS has to be designed and managed in such way that it aggregates information, monitors the companys activities and operations and enhances communication and collaboration among employees. This ensures better planning for all activities and better ways to measure performance, manage resources and facilitate compliance with industry and government regulations. Control helps in forecasting, preparing accurate budgets and providing the tools and vital information to employees, top management and business partners. Aid Decision Making The purpose of MIS is to generate synthesized and processed information from computerized/automated and certain manual systems. Information distribution to all levels of corporate managers, professionals and key executives becomes quite seamless with streamlined MIS. Managers are able to make quick, timely and informed decisions. Top management and board members can take strategic decisions, plan future growth and business expansion activities based on the data and information generated by MIS. Disadvantages Depending on organization deployment, usage and extraneous factors, some disadvantages related to Management Information Systems can come to the fore. Allocation of budgets for MIS upgrades, modifications and other revisions can be quite tricky at times. If budgets are not allocated uniformly or as per immediate requirements, key functionalities might get effected and benefits might not be realized consistently. Integration issues with legacy systems can affect the quality of output and vital business intelligence reports. Constant Monitoring Issues Change in management, exits or departures of department managers and other senior executives has a broad effect on the working and monitoring of certain organization practices including MIS systems. Since MIS is a critical component of an organizations risk management strategy and allied systems, constant monitoring is necessary to ensure its effectiveness. Quality of inputs into MIS needs to be monitored; otherwise consistency in the quality of data and information generated gets effected. Managers are not able to direct business, operational and decision-making activities with the requisite flexibility. . What are the factors which lead to the success and failure of MIS in an organization? Factors contributing to success of MIS: If MIS is to be success, then it should have all the features listed below: 1) MIS is integrated into the management function. It sets clear objectives to ensure that MIS focuses on the major issues of the business. Also adequate development resources are p rovided and human organizational barriers to progress are removed 2) An appropriate information processing technology required to meet the data processing and analysis needs of the users of MIS is selected. ) MIS is oriented, defined and designed in terms of the users requirements and its operational viability is ensured. 4) MIS is kept under continuous surveillance, sot that its open system is modified according to the changing information needs 5) MIS focuses on results and goals, and highlights the factors and reasons for non achievements. 6) MIS is not allowed to end up into and information generation mill avoiding the noise in the information and the communication system. 7) MIS recognizes that a manager is a human being and therefore, the systems must consider all the human behavioral aspects in the process of management. ) MIS is easy to operate and therefore, the design of MIS has such good features which make up a user friendly design. 9) MIS recognizes that the informatio n needs become obsolete and new needs emerge. The MIS design, therefore, has a potential capability to quickly meet newer and newer needs of information. 10) MIS concentrates on developing the information support to manage critical success factors. It concentrates on the mission critical applications serving the needs of the top management. Factors contributing to failures: Many times, MIS is a failure. The common factors which are responsible for this are as follows: 1) MIS is conceived as a data processing and not as an information system. 2) MIS does not provide that information which in needed by managers but it tends to provide the information generally the function calls for. MIS then becomes an impersonal function. 3) Understanding the complexity in the business systems and not recognizing it in the MIS design leads to problems in the successful implementation. 4) Adequate attention is not given to the quality control aspects of the inputs, the process and the outputs leading to insufficient checks and controls in MIS. ) MIS is developed without streamlining the transaction processing systems in the organizations. 6) Lack of training and appreciation that the users of the information and the generators of the data are different, and they have to play an important role in the MIS. 7) MIS does not meet certain critical and key factors of its users, such as a response to the que ry on the database, an inability to get the processing done in a particular manner, lack of user friendly system and the dependence on the system personnel. ) A belief that the computerized MIS can solve all the management problems of planning and control of the business. 9) Lack of administrative discipline in following the standardized systems and procedures, wrong coding and deviating from the system specifications result in incomplete and incorrect information. 10) MIS does not give perfect information to all users in the organization. Any attempt toward such a goal will be unsuccessful because every user has a human ingenuity, bias and certain assumptions not known to the designer. MIS cannot make up these by providing perfect information. 3. Why there is a need to improve and develop manual transaction processing into MIS processing conforming service quality to customers? The innovativeness of a certain organization like chemical industry will determine how they will respond to the advancements of technology. Since, we are in the era of modern technological age and virtual communication stage, procurement and exploitation through the use of these resources will be more available, feasible, and viable. Managing information with the use of technology into a system will pave the way of making business operations easier and eventually, apex service quality to customers. Service quality is the most determinants of all business organization because it is meeting customer expectations, value, and conforming into specification and standards. A measure of how well the service level delivered matches customer needs and wants as to their satisfaction toward their tasks. A beneficial attribute that prevails desired services from the usual perceived product as to conform with consumers judgment about the products excellence and superiority. 4. What would the chemical industry do to maximize their business operation in terms of their ordering methods and inventory extents? These industry can design a criteria for determining the level of IT tool instead of the manual way of recoding data because due to the fact that orders are manually done, it becomes difficult to tract data that is being collected and an the issue of tracking inventory. Some studies revealed according of orders than manually and items in inventory often results to problems and negligence recording the transactions and missing out orders sheets at the end of each day, which is very tedious. As a result use of information system application makes easy to keep data on customer orders and so do with the inventory level of each item in hand. The application, for example could be a form using the internet to manage data providing online ordering system and communication of customers through electronic devices at the same time monitoring inventory based on the transactions through databases. For this instance, a industry which maintains a database of all orders that its customers make, maybe and better informed about the product that the customer order most. This will help the management to keep track of its supplies and inventory, and know what extra items management needs to procure. 5. How would MIS helps a manager for the development of a certain chemical industry which he or she manages and also on how to make it more profitable as well? More industrial managers are turning to the computer just to provide a timely based information. That is why MIS lot because by this they could help a managers complex system for purchasing/buying storing ,preparing and most importantly the selling of the product which is their main goal . The manager also determines the prices and schedules, makes forecast ,perform an of inventory and other company assets and monitor performance of the employees with the help of this system. Chemical management information system can help to create , an ambiance , by this helps to create a profit because more customers attract and which it means more product are sold it gives more profit it becomes.
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